GENERAL INFORMATION

• Registered name in Vietnamese: NGÂN HÀNG THƯƠNG MẠI CỔ PHẦN CÔNG THƯƠNG VIỆT NAM
• Registered name in English: VIETNAM JOINT STOCK COMMERCIAL BANK FOR INDUSTRY AND TRADE
• Trading name: VietinBank
• Banking License: No. 13/GP-NHNN dated 17th June 2022 by the State Bank of Vietnam
• Certificate of Business Registration: No. 0100111948 by Hanoi Department of Planning and Investment for the first issuance on 3rd July 2009, registered for the 12th amendment on 8th September 2021
• Charter Capital: VND 48,057,506,090,000
• Shareholders’ Equity: VND 108,157,657,000,000 (as of 31st December 2022) 
• Head Office: 108 Tran Hung Dao Street, Hoan Kiem District, Hanoi, Vietnam
• Tel: (84-24) 3942 1030
• Fax: (84-24) 3942 1032
• Website: www.vietinbank.vn
• Securities Code: CTG

MISSION

Striving to be a leading bank by serving our clients, shareholders, employees, partners, community in pursuit of sustainable country development.

VISION

• A leading multi-functional, modern and efficient bank in Vietnam, being among the Top 20 strongest banks in the Asia-Pacific region by 2030.
• Being the strongest and most prestigious bank in Vietnam, a leading bank in the Asia-Pacific region and gain worldwide recognition by 2045 as a high-reputable bank.

OPERATIONAL PHILOSOPHY 

VietinBank is a national commercial bank in Vietnam that plays a pivotal role in the nation’s economic development. We are strongly committed to serving the nation’s best interest by consistently applying three operational philosophies to ensure "SAFETY - EFFECTIVENESS - SUSTAINABILITY" as desired:

1. Customer-centric strategy

Our customers are not only the goal but also the driving force and the core of our business. VietinBank shall consistently accompany, show devotion and empathy with our customers; giving honest, transparent and objective information for the best interest of customers; optimizing value for customers via offering excellent products and services, continuously enhancing customer experience throughout their journey with VietinBank. 

2. Human resource development is key to execute success

People are the most important resource of VietinBank. At VietinBank, sustainable human resources development associated with talent development goals are considered top priority. VietinBank creates all the most favorable conditions for its staff and employees to devote, develop, promote their full potential, and contribute to the success of VietinBank.

VietinBank adheres to the following principles: Openness, Transparency, Impartiality, Comprehensiveness, Fairness, and Equity in human development, ensuring a clear career path for each individual in our organization.

3. Innovation as breakthrough

Innovation and Creativity is the perquisite to improve VietinBank's competitiveness and affirm its pioneering position. VietinBank encourages the team’s innovation and creativity in all daily activities, based on inheritance to create the best added values for customers, shareholders, employees, partners and communities.

CORE VALUES

VietinBank brings together passionate, growth-motivated individuals who have the courage to push beyond their limits, who are ready to take action, spearhead changes, and ceaselessly aim for new heights, further adding value to the company’s future success. These are the five primary elements that contribute to VietinBank's core values:

1. Integrity

Integrity refers to qualities of honesty, candidness, impartiality, strong sense of consistent and uncompromising adherence to strong moral together with ethical principles and values. Integrity undeniably remains the foundation of building the Bank’s trust and solid reputation.

VietinBank people put our integrity into daily work by:

• Keeping words consistent with action. frankness, transparency, and impartiality are key traits of VietinBank people 
•  Being responsible for commitments as well as keeping promises.
• Strictly comply with all laws, rules and regulations applicable to the Bank upholding professional ethics, and avoiding conflicts of interest in any circumstances.

2. Innovative-thinking

Innovative-thinking is to fundamentally embrace multi-dimensional thinking mindset, to actively cultivate knowledge and experience and to unyieldingly seek for insightful problem-solving approach, subsequently adding values and lead development. We believe Innovation is the key to success for VietinBank people.

Every day, VietinBank people shall:

• Proactively sharpen professional expertise, enrich understanding of practices to become more open-minded, develop business acumen and empower leadership in all aspects.
• Continuously propose new ideas and business solutions apart from traditional way of doing business through trial-and-error, hence, laying the groundwork for transformation to better serve our customers as well as to improve overall performance of the Bank
• Deliberately pioneering in innovation to affirm the Bank’s leading position within the banking industry.

3. Responsibility

Responsibility refers to consistent dedication and devotion for the job, a strong sense of accountability passion, and the willingness to overcome challenges to fulfill one’s commitment. Responsibility acts as a crucial internal drive for VietinBank people.

VietinBank people express dedication towards customers and our day-to-day work by:

• Proactively engage and taking ownership in daily work, be responsible towards customers and fellow colleagues.
• Proactively taking initiative when it comes to problem solving to achieve long-term goals of the Bank.
• Continue to inspire and galvanize colleagues the passion at work, showing strong commitment for personal growth in order to assist the Bank in achieving long-term objectives.

4. Empathy

Empathy refers to qualities of being considerate and able to fully comprehend and effectively communicate with one another through deep understanding of the needs, wants, experiences, and stories of each of the customers, shareholders, coworkers, partners and community. Empathy contributes to building a respectful, cooperative and cohesive workplace of VietinBank.

VietinBank people strive for empathy everyday by:

• Being actively attentive to others for understanding with empathy in feeling, sharing, overcoming prejudices and motivating win-win development.
• Solving problems based on embracing differences via candid conversation, harmony of interests towards shared goals.
•  Delivering the corporate social responsibility.

5. Adaptability

Adaptability means being able to adjust to changes in business environment, being able to respond quickly to changing ideas, responsibilities, expectations, trends, strategies and other processes if needed for VietinBank ongoing sustainable development in the future.  

VietinBank people’s adaptability is represented through:

• Proactively identifying and anticipating trends after conducting a thorough and complete assessment of opportunities and challenges.
• Quickly devising relevant control measures and actively build up backup plans based on assumptions of potential business scenarios.
• Being able to make necessary judgements and rapidly adapt to changes, adjust solutions accordingly for timely execution.