Safe transaction with VietinBank
Safe transaction with VietinBank
PRINCIPLE OF SAFE TRANSACTION WITH VIETINBANK
DO’S:
- CHECK TRANSACTION INFORMATION CAREFULLY BEFORE
- Read carefully information on the bank’s provided papers, documents and materials, etc.
- Only sign the banking transaction documents such as payment order, acknowledgment of debt, contract, etc., when it is fully/matched with the transaction information.
- Only confirm the online transaction when accurate transaction information is fully verified.
-
UPDATE ACCOUNT BALANCE REGULARLY
- Update regularly account balances (for current account, saving account, term deposit, and loan account) via balance alert message, OTT message/transaction history on VietinBank iPay/eFAST.
- Actively check the balance and transaction information by the above methods whenever transactions (remittance/disbursement/savings, etc.) are initiated.
-
KEEP PERSONAL DATA AND TRANSACTION INFORMATION CONFIDENTIAL
- Maintain the absolute confidentiality for credentials to bank accounts (username/password, etc.), secure the personal identification papers. Remember to change the password upon login on strange device.
-
UPDATE TELEPHONE APPLICATION, PROTECT PERSONAL DEVICES
- Always update VietinBank iPay/eFAST, anti-virus software to latest version.
- Only setup prestigious applications from Google Play/App store.
- Recommend to update the biometric information at VietinBank transaction outlets/VietinBank iPay.
-
TRANSACT ON PRESTIGIOUS WEBSITES
- Transacting on unfamiliar websites may make customers to have their account information and personal information stolen and be lost of money by thieves.
DONT’S:
- DO NOT sign false documents, incomplete/incorrect transaction information or sign without reading the contents carefully.
- DO NOT allow other persons to borrow the current account or personal identification papers to open the account. Do not borrow the personal devices with banking application installed.
- DO NOT provide user name/password/OTP/personal identification paper-related information to anyone even the banking staff.
- DO NOT setup unlicensed applications, tools and utilities from unfamiliar websites, etc., on the personal devices set up with banking applications.
- DO NOT access to strange links which may widely spread malware to prevent account information from being stolen.
6. HOW TO PROCESS UPON SUSPECTED RISKY SIGNS FOUND
When any suspected risky signs are found, please follow the instructions belows:
- Promptly contact VietinBank:
+ Call to hotline:
General hotline: 1900 558 868
Corporate Customers: 1900 558 886
Priority Customers: 1800 558 866
+ Visit your nearest VietinBank transaction outlet
- Actively block the service:
+ You may self-operate at VietinBank iPay: Go to “Card Service” - Select which cards to be locked and select the respective functions “Temporarily lock card/Deactivate online payment functions”.
You are recommended to setup SMS Banking/OTT service or VietinBank iPay/eFAST to monitor account balance to timely detect any risks and actively minimize abnormal transaction-related risks.
PRINCIPLE OF SAFE TRANSACTION WITH VIETINBANK
DO’S:
- CHECK TRANSACTION INFORMATION CAREFULLY BEFORE
- Read carefully information on the bank’s provided papers, documents and materials, etc.
- Only sign the banking transaction documents such as payment order, acknowledgment of debt, contract, etc., when it is fully/matched with the transaction information.
- Only confirm the online transaction when accurate transaction information is fully verified.
-
UPDATE ACCOUNT BALANCE REGULARLY
- Update regularly account balances (for current account, saving account, term deposit, and loan account) via balance alert message, OTT message/transaction history on VietinBank iPay/eFAST.
- Actively check the balance and transaction information by the above methods whenever transactions (remittance/disbursement/savings, etc.) are initiated.
-
KEEP PERSONAL DATA AND TRANSACTION INFORMATION CONFIDENTIAL
- Maintain the absolute confidentiality for credentials to bank accounts (username/password, etc.), secure the personal identification papers. Remember to change the password upon login on strange device.
-
UPDATE TELEPHONE APPLICATION, PROTECT PERSONAL DEVICES
- Always update VietinBank iPay/eFAST, anti-virus software to latest version.
- Only setup prestigious applications from Google Play/App store.
- Recommend to update the biometric information at VietinBank transaction outlets/VietinBank iPay.
-
TRANSACT ON PRESTIGIOUS WEBSITES
- Transacting on unfamiliar websites may make customers to have their account information and personal information stolen and be lost of money by thieves.
DONT’S:
- DO NOT sign false documents, incomplete/incorrect transaction information or sign without reading the contents carefully.
- DO NOT allow other persons to borrow the current account or personal identification papers to open the account. Do not borrow the personal devices with banking application installed.
- DO NOT provide user name/password/OTP/personal identification paper-related information to anyone even the banking staff.
- DO NOT setup unlicensed applications, tools and utilities from unfamiliar websites, etc., on the personal devices set up with banking applications.
- DO NOT access to strange links which may widely spread malware to prevent account information from being stolen.
6. HOW TO PROCESS UPON SUSPECTED RISKY SIGNS FOUND
When any suspected risky signs are found, please follow the instructions belows:
- Promptly contact VietinBank:
+ Call to hotline:
General hotline: 1900 558 868
Corporate Customers: 1900 558 886
Priority Customers: 1800 558 866
+ Visit your nearest VietinBank transaction outlet
- Actively block the service:
+ You may self-operate at VietinBank iPay: Go to “Card Service” - Select which cards to be locked and select the respective functions “Temporarily lock card/Deactivate online payment functions”.
You are recommended to setup SMS Banking/OTT service or VietinBank iPay/eFAST to monitor account balance to timely detect any risks and actively minimize abnormal transaction-related risks.
